F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

UK and EU orders are shipped via Royal Mail 1st class. Orders exceeding £100 are shipped Royal Mail Tracked. International shipments are sent via airmail. We charge a small contribution for flat-rate international postage but still cover the majority of the shipping cost included within your order.

It’s been XYZ days, but my package hasn’t arrived yet?

Allow 1-3 working days for UK orders, 3-7 days for EU orders, 7-14 days for international orders. A delay usually implies your package was inspected by postal or customs workers – give it a few days. Cannabis/Hemp law is still not widely understood.

After waiting for the above typical times, plus a few days to allow for a possible inspection, contact us. We obtain tracking numbers on orders over £100 (and some international orders) and obtain proof of postage receipts for all other packages. We’ll handle the missing order and claim on postal insurance to cover a replacement order on your behalf.

Do You Ship Internationally?

We ship only to countries where CBD is legal. Parcels are sent from the UK – all our hemp is grown on certified farms within the UK/EU using EU certified legal strains of hemp high in CBD and low in THC. Please check local laws – we are not responsible for packages blocked at customs, though we do everything to help (discreet packaging, clear labelling of Zero THC content, clear information on our website etc.

How are the products packaged?

There is no mention of “Cannabis” on the outer packaging. Our return address is simply “Nordic Botanics” without any mention of Hemp or Cannabis to help avoid over-zealous and misinformed postal workers.

We use generic padded envelopes so that your package looks like a typical ebay purchase.

Inside the package you will find your oil in full retail packaging (an outer box and the oil bottle inside). 

Returns

My order arrived damaged

Please contact us so we can rectify your order.

Im not satisfied with the product

CBD is a subjective product based on how each person’s unique endocanibinoid system reacts to the CBD. We recommend taking a few days to a week to experiment with dosage levels that give the ebenefits you’re looking for from CBD.

We have spoken with hundreds of early customers who have been extremely satisfied with the quality and strength of our CBD oil. However that being said, we want you to feel happy and calm about each purchase you make with your hard earned money. So we offer a “No problem, friend!” 30 day money back guarantee – simply return the product to us. We’d expect at least half of the oil to be remaining in the bottle, just to be polite.

To start the refund process, just contact us and we’ll sort that for you.

How Can I Cancel Or Change My Order?

Please contact us as soon as possible (we usually package all orders placed between 4pm – 9am GMT to ship out in the morning around 11am, and then orders between 9am-4pm ship out at 5pm) so really, you need to beat us to the punch before we start packaging the order!

How Do I Track My Order?

We obtain tracking numbers on all Free Postage orders over £100 in value. You can also optionally add tracking to orders under £100. Your shipping tracking number and service will be emailed to your automatically as your order is packed and shipped.

If you have any queries regarding your order, please don’t hesitate to drop us an email.